Bone Anchored Hearing Aids
This section is useful if you are experiencing problems with your Cochlear™ Baha® 5 Sound Processor.
First, check the battery function
The first step in troubleshooting your sound processor is to check the battery function, which could be related to a number of problems including: no sound, intermittent sound, weak sound, distorted sound, crackling/buzzing sound and lost streaming. The batteries that were originally included with the sound processor reflect our latest battery recommendation.
If you still experience the problem after checking and/or changing the battery as per the sound processor user manual, proceed to the list and recommendations below.
If your sound processor does not work:
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Make sure the battery is inserted correctly.
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Ensure that the sound processor is turned on by completely closing the battery compartment.
If there is no sound:
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Ensure that the sound processor is turned on by completely closing the battery compartment.
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If you have a Baha Attract System your magnet could be too weak. Contact your hearing care professional.
If there is faulty sound, including feedback or whistling:
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Ensure that items such as eyeglasses, helmets, etc do not come into contact with the Baha sound processor housing.
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Make sure the battery door is completely closed.
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If none of the above resolves the issue, programming adjustment may be needed. Please see your audiologist.
If the sound is distorted or intermittent:
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Make sure the battery door is completely closed.
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Use a Dry Aid Kit overnight to remove any moisture in the sound processor.
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If none of the above resolves the issue, programming adjustment (such as an individual feedback measurement) may be needed. Please see your audiologist.
*Information provided courtesy of Cochlear Americas*